For employees · product preview
Your cover, explained clearly.
When your employer makes Roscoe available, you can ask about your own benefits, open the source documents and see where an administrative request stands—all from your personal space.
Explore the details
How does Roscoe answer a cover question?
Roscoe checks your current, confirmed enrolment and reviewed policy wording for the selected plan. It can show the source and limits; if the evidence cannot support an answer, it says so.
Can I read my documents without chatting?
Yes. Your space includes My Cover, available benefit information, membership references and source documents. The insurer's terms still govern your cover.
Can Roscoe help with a request or claim?
You review exact administrative details before a request proceeds. Claims can be prepared in conversation only on a separately approved insurer and product route. A submission receipt is not approval or payment.
Who decides treatment or claims?
Your insurer confirms cover, authorises treatment and decides claims. Roscoe helps you understand the relevant process and find the right next person when it cannot decide.