For brokers · product preview
Your judgement stays yours.
Roscoe helps employees and HR prepare administrative requests with clear details, approval and an owner. Brokers retain the advice, placement and insurer relationship that belong to them.
Explore the details
Is a new broker portal required?
No. The proposed Relay uses approved email routes and secure case updates. A broker does not have to adopt a new portal to receive a routed request.
What gets handed over?
A member-confirmed administrative request contains exact reviewed details and any HR approval required for that scheme. The case record shows its owner and next action.
When is a handoff available?
Only after the recipient, route, sender and delivery workflow have been approved and tested. A prepared request, sent message, insurer acknowledgement and completed change are distinct states.
What remains the broker's responsibility?
Professional advice, placement and the insurer relationship stay with the broker. Roscoe does not infer active cover from sending a message or receiving a delivery receipt.